Shipping and Return Policy Shipping and Return Policy
Shipping and Return Policy
We believe in offering the Very Best ...Value, Quality and Selection. You may return the purchased item as long as the item is UNUSED for a refund or exchange within 7 days from the date of purchase. Please include a copy of the receipt along with the unused product and original packaging. No refunds on electrical parts, light bulbs, batteries, coils, stators, started and other electrical items. For additional information please follow the instructions below.
To Return or Exchange an item by Mail
1. Contact our office or email us within 7 days from received date. Get an RMA number and return the item to us. Please indicate on the sheet of paper, the quantity and reason for each return item. Also indicate exchange or additional order items, and any information that will help us process your request quickly. NO REFUNDS ON ELECTRICAL PARTS AND ELECTRICAL COMPONENTS.
2. Shipping Charges - We use UPS Ground Service, DHL and USPS when we ship our products. Shipping charges are NON REFUNDABLE.
3. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.
4. Address your package by using the return -shipping label provided also on the invoice.
5. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.
Special & Custom Order Items:
You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.
Other Return Information
Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.
Problems With Your Order
An Item Is Missing You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.
My Order Didn't Arrive Orders shipped through Federal Express or UPS can be tracked. To access tracking information about your order go to Track My Order. For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.
An Item Is Damaged or Defective Your satisfaction is our number one priority and if an item is defective or damaged, simply return it to us. You can mail most items back by using the label and following the shipping instructions on the invoice enclosed with your order. You will be refunded for the cost of the item and sales tax if applicable.
